Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of WorkingLab.ai and WorkingLab memberships, Labs, Library materials, Live Experiments, cohorts, community features, recordings, events, and related services provided by Carlton CAM, LLC, a Delaware limited liability company (“WorkingLab,” “we,” “us,” or “our”).

By creating an account, purchasing a membership, participating in a WorkingLab service, or otherwise using WorkingLab, you agree to these Terms.

If you do not agree, do not use WorkingLab.

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1. What WorkingLab Provides

WorkingLab is an educational membership and professional learning environment focused on learning artificial intelligence through practical experimentation.

WorkingLab may provide access to:

• Outcome-based Labs and experiments.
• Educational articles, references, guides, prompts, demonstrations, and other Library materials.
• Live Experiments, workshops, cohorts, and recordings.
• Community discussions and member collaboration.
• Individual and team memberships.
• Custom Labs, private cohorts, consulting, workshops, or other separately contracted services.

Features, Labs, instructors, tools, schedules, and content may change as WorkingLab evolves.

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2. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase an individual membership unless WorkingLab expressly authorizes another arrangement.

You are responsible for:

• Providing accurate account information.
• Protecting your account credentials.
• All activity conducted through your account.
• Promptly notifying WorkingLab if you believe your account has been compromised.

Memberships are personal to the individual or licensed team seats purchased and may not be shared, resold, transferred, or made available to unauthorized users.

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3. Membership Fees and Automatic Renewal

Membership pricing and billing periods are disclosed at the time of purchase.

Unless expressly stated otherwise, monthly and annual memberships automatically renew at the end of each billing period until canceled.

By purchasing a recurring membership, you authorize WorkingLab and its payment provider to charge the applicable membership fee and any required taxes using your selected payment method at each renewal.

WorkingLab may change future membership pricing. If a price change affects an existing recurring membership, we will provide reasonable advance notice before the new price applies to a renewal.

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4. Cancellation

You may cancel your WorkingLab membership at any time.

Cancellation stops future renewals. Your membership will ordinarily remain active through the end of the billing period you have already paid for.

When online account cancellation is available, you may cancel through your account. You may also contact hello@carlton.cam for assistance.

We will not intentionally require unnecessary steps, sales calls, retention conversations, or other unreasonable obstacles simply to cancel a membership.

To avoid another renewal charge, cancellation should be completed before your next scheduled renewal date.

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5. Refund Policy

Except where required by applicable law, WorkingLab membership payments are non-refundable once charged.

This includes:

• Monthly membership fees.
• Annual membership fees.
• Founding Member payments.
• Unused portions of a membership period.
• Failure to participate in Labs, events, cohorts, community activities, or other included benefits.

We do not ordinarily provide prorated refunds or credits when a member cancels partway through a paid billing period because access remains available until the end of that period.

However, this policy is intended to be reasonable, not punitive.

If you believe you were charged in error, charged after properly canceling, charged more than once, or subject to unauthorized billing, contact hello@carlton.cam promptly so that we can investigate and correct legitimate billing errors.

If WorkingLab permanently discontinues your paid membership without cause before the end of a prepaid period, we may provide a reasonable prorated refund or credit for the unused period.

Custom Labs, private cohorts, consulting, workshops, enterprise services, and other separately contracted engagements may have their own payment, cancellation, and refund terms.

Nothing in this section limits rights that cannot lawfully be waived.

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6. Educational and Professional Disclaimer

WorkingLab provides education, experimentation, demonstrations, and general information.

WorkingLab does not provide legal, financial, investment, accounting, tax, medical, cybersecurity, compliance, engineering, or other regulated professional advice.

Labs may demonstrate activities involving finance, software, websites, research, business strategy, data, communications, automation, artificial intelligence, and other consequential work. These demonstrations are provided for educational purposes only.

You remain responsible for evaluating information, verifying AI-generated work, obtaining appropriate professional advice, and deciding whether any technique or output is suitable for your circumstances.

Additional terms are described in the WorkingLab Professional & Educational Disclaimer, which is incorporated into these Terms.

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7. Artificial Intelligence and Third-Party Tools

WorkingLab Labs may use or demonstrate third-party AI models, software, websites, databases, APIs, connectors, hosting providers, productivity tools, and other services.

WorkingLab does not control those services and does not guarantee their availability, accuracy, functionality, security, pricing, policies, or continued existence.

You may need separate accounts, subscriptions, software, hardware, API access, or usage credits to reproduce certain Labs. Unless expressly stated otherwise, those third-party costs are not included in your WorkingLab membership.

AI systems can produce inaccurate, incomplete, misleading, biased, outdated, or fabricated information.

You are responsible for inspecting and verifying AI-assisted work before relying upon, publishing, deploying, submitting, or acting on it.

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8. Confidential and Sensitive Information

Do not upload, disclose, or use confidential, proprietary, regulated, personal, or sensitive information in WorkingLab or third-party AI systems unless you have authorization to do so and have determined that the applicable environment provides appropriate safeguards.

You are responsible for complying with your employer’s, client’s, organization’s, or profession’s confidentiality, privacy, security, and AI-use requirements.

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9. WorkingLab Intellectual Property

WorkingLab and its licensors retain all rights, title, and interest in the materials made available through WorkingLab, including, as applicable:

• Labs and experiment designs.
• Written educational materials.
• Reference Library materials.
• Videos, recordings, presentations, graphics, illustrations, interfaces, and designs.
• Original prompts, workflows, methodologies, frameworks, taxonomies, and instructional sequences to the extent protected by applicable law.
• WorkingLab branding, names, logos, trademarks, trade dress, and visual identity.
• Website content, software, and original compilations.

Except for materials expressly identified as belonging to others, applicable original WorkingLab content is protected by copyright and other intellectual-property laws.

© 2026 Carlton CAM, LLC. All rights reserved.

WorkingLab™ and associated branding are claimed as trademarks of Carlton CAM, LLC, subject to applicable trademark rights and registration status.

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10. Member License

An active paid membership gives you a limited, personal, non-exclusive, non-transferable, revocable license to access and use WorkingLab materials for your own learning and legitimate professional work.

You may use techniques learned through WorkingLab in your own work.

You may not, without written permission:

• Reproduce or distribute substantial portions of WorkingLab materials.
• Publish WorkingLab Labs, videos, Library entries, prompts, guides, or recordings as your own.
• Resell, sublicense, redistribute, scrape, mirror, or create a competing content library from WorkingLab materials.
• Share account access outside authorized seats.
• Remove copyright, trademark, attribution, or ownership notices.
• Systematically use WorkingLab materials to train or populate a competing educational product, dataset, knowledge base, or commercial service.

Nothing in these Terms prevents lawful fair use or other rights granted by applicable law.

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11. Your Work and Content

You retain ownership of original material that you create and submit to WorkingLab, subject to any rights belonging to third parties.

When you voluntarily submit content to WorkingLab for the purpose of participating in a Lab, cohort, community activity, support request, or other service, you grant WorkingLab a limited license to host, display, process, and use that content as reasonably necessary to provide the requested service.

WorkingLab does not acquire ownership of your underlying business, project, client work, data, or intellectual property merely because you use it while participating in WorkingLab.

If you voluntarily provide a testimonial, case study, public submission, or other material expressly intended for promotional use, WorkingLab will obtain permission before identifying you or your organization in public marketing unless you have already made the material public for that purpose.

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12. Member Conduct

You agree not to use WorkingLab to:

• Violate applicable law.
• Infringe intellectual-property, privacy, publicity, contractual, or other rights.
• Distribute malware or interfere with WorkingLab systems.
• Harass, threaten, deceive, or abuse other members.
• Access another person’s account without authorization.
• Circumvent membership restrictions or technical access controls.
• Collect information about other members without appropriate permission.
• Use WorkingLab materials to create or operate a substantially duplicative competing membership or course library.

WorkingLab may suspend or terminate access for material or repeated violations of these Terms.

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13. Community and Live Experiences

WorkingLab is designed as a professional learning environment.

Members are expected to exercise good judgment when discussing their work and interacting with others. Members are responsible for protecting confidential client, employer, colleague, and personal information.

Some WorkingLab events may be recorded. We will provide reasonable notice when recording is occurring.

Community participation does not create a confidential relationship between members.

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14. No Guaranteed Outcomes

WorkingLab does not guarantee that participation will produce a particular financial result, business outcome, productivity improvement, employment opportunity, technical result, investment return, or other specific benefit.

Examples, case studies, time savings, demonstrations, and results reflect particular circumstances and should not be interpreted as guarantees that you will obtain the same result.

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15. Availability and Changes

WorkingLab is an evolving service.

We may add, modify, replace, or remove Labs, Library materials, community features, instructors, events, integrations, or other features.

We may temporarily interrupt access for maintenance, security, technical failures, third-party outages, or circumstances outside our reasonable control.

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16. Disclaimer of Warranties

To the maximum extent permitted by law, WorkingLab is provided on an “as is” and “as available” basis.

We do not warrant that WorkingLab will be uninterrupted, error-free, complete, secure, or suitable for every professional purpose, or that AI systems or third-party services demonstrated through WorkingLab will produce accurate or reliable results.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

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17. Limitation of Liability

To the maximum extent permitted by applicable law, WorkingLab and Carlton CAM, LLC, together with their owners, employees, contractors, instructors, and affiliates, will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of WorkingLab or reliance on educational materials, AI outputs, or third-party services.

To the maximum extent permitted by law, WorkingLab’s aggregate liability arising from a paid membership will not exceed the amount you paid WorkingLab during the twelve months immediately preceding the event giving rise to the claim.

These limitations do not apply where prohibited by law.

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18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless WorkingLab and Carlton CAM, LLC from third-party claims arising from your unlawful misuse of WorkingLab, infringement of another person’s rights, unauthorized use of confidential or proprietary information, or material violation of these Terms.

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19. Termination

You may stop using WorkingLab at any time and may cancel a paid membership as described above.

WorkingLab may suspend or terminate access if you materially violate these Terms, misuse the service, threaten its security, infringe intellectual property, harm other members, or engage in unlawful conduct.

Termination does not eliminate payment obligations that arose before termination.

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20. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles, unless another law must apply.

Any dispute not resolved informally shall be brought in a state or federal court with lawful jurisdiction in New Castle County, Delaware, unless applicable law provides otherwise.

Before filing a claim, both parties agree to make a reasonable good-faith effort to resolve the dispute informally.

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21. Changes to These Terms

WorkingLab may update these Terms as the service changes.

For material changes affecting an existing paid membership, we will provide reasonable notice when appropriate.

Changes will apply prospectively from their effective date except where otherwise required by law.

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22. Entire Agreement

These Terms, the Privacy Policy, Professional & Educational Disclaimer, and any separate written agreement applicable to a specific service constitute the agreement governing your use of WorkingLab.

If a separately signed agreement conflicts with these Terms concerning a custom service, the separately signed agreement controls for that service.

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23. Contact

WorkingLab
Carlton CAM, LLC
hello@carlton.cam
WorkingLab.ai