LEGAL 01 / 03 · PRIVACY
Privacy Policy
How WorkingLab collects, uses, shares, and protects information.
EFFECTIVE
WorkingLab takes no payments and runs no analytics. The homepage, lessons, Labs, and reference library are open without an invitation password. Visiting them no longer collects tester details or sets an admission cookie. Details collected during the earlier validation release remain in WorkingLab’s database and can be removed on request by writing to hello@carlton.cam. Payment checkout is disabled. Accounts also exist and are free and optional. If you create one, your name and email are stored in WorkingLab’s own database, and a session cookie keeps you signed in; signing out removes that cookie. The only things stored in your own browser are four markers — which entries you have explored, whether you have finished the onboarding prototype, which outcome you picked for the next Lab, and a platform choice that tailors lesson wording to the AI tool you use. While you are signed out, explored entries stay on that device. When you sign in, positive browser marks are merged into your account and removed from the device after a successful transfer; later explored and unmarked activity is stored as an account history and current progress state so it follows you across devices. Existing account state wins over a browser mark. The platform choice is also saved to your account while signed in. If you explicitly save the optional learning profile, your work role, organization or industry, work description, outcome goals, specific goal, current tools, AI fluency, AI-use frequency, and context-window comfort are stored with your account. WorkingLab uses the selected outcome goals, fluency, and tool overlap to recommend an explainable next unfinished Lab; the free-text work context appears on your account but does not silently score the path. You can edit that profile at any time. The onboarding completion marker and next-Lab pick stay only on the device; the public onboarding prototype remains separate, and its own answers and choices are never saved anywhere. Separately, if you join the founding-cohort waitlist, the email address you enter (and any optional context you add) is stored in that same database so we can tell you when membership opens, alongside which page you signed up from and a one-way hash of your IP address, used only to limit spam. WorkingLab sends a confirmation to that address the first time you join, and a password-reset link if you ask for one. You can delete your own account at any time from your account page — it removes your account, sessions, learning profile, learning progress, platform preference, any billing record, and subscription rows immediately. A founding-cohort waitlist signup is separate, and is still removed on request by writing to hello@carlton.cam. The policy below is written for the membership as it opens.
WorkingLab respects your privacy. This Privacy Policy explains how WorkingLab, operated by Carlton CAM, LLC, a Delaware limited liability company (“WorkingLab,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you visit WorkingLab.ai, become a member, participate in Labs or live experiences, join our community, or otherwise interact with WorkingLab.
Back to contents ↑1. Information We Collect
We may collect information you provide directly to us, including:
- Your name, email address, company, role, and account information.
- Membership, registration, and billing information.
- Communications you send to us, including support requests, feedback, surveys, and member applications.
- Information you voluntarily contribute during Labs, cohorts, Live Experiments, community discussions, or other WorkingLab activities.
- Files, prompts, examples, or other materials you voluntarily submit directly to WorkingLab.
Payments may be processed by third-party payment providers. WorkingLab does not need to receive or store your complete payment-card number when payment is handled directly by those providers.
We may also collect certain information automatically when you use our website or services, such as browser type, device information, IP address, referring pages, pages viewed, approximate location derived from IP address, and website interaction data.
Back to contents ↑2. How We Use Information
We may use information to:
- Provide and administer WorkingLab memberships and services.
- Process purchases and manage subscriptions.
- Personalize recommended Labs, references, and member experiences.
- Operate Live Experiments, cohorts, events, and community features.
- Respond to questions and provide member support.
- Improve WorkingLab, develop new Labs, and understand how members use the service.
- Send service announcements, membership communications, and, where permitted, marketing communications.
- Detect misuse, fraud, security threats, or violations of our Terms.
- Meet legal, accounting, and regulatory obligations.
We may use aggregated or de-identified information to understand trends and improve WorkingLab, provided that such information is not reasonably capable of identifying you.
Back to contents ↑3. AI Platforms and Third-Party Services
Many WorkingLab Labs teach members how to use third-party artificial-intelligence platforms, software, databases, productivity services, and other tools.
When you leave WorkingLab or submit information directly to a third-party service such as an AI platform, that service—not WorkingLab—controls its own collection and processing of that information according to its terms and privacy policies.
You are responsible for reviewing the privacy, security, confidentiality, and data-use terms of third-party tools before submitting personal, confidential, proprietary, regulated, or sensitive information to them.
Back to contents ↑4. Information Shared With Other Members
WorkingLab may include community discussions, Live Experiments, cohorts, workshops, or collaborative activities.
Information you voluntarily share in those settings may be visible to other participants. Live sessions may occasionally be recorded when participants have been notified that recording is taking place.
Do not disclose confidential client information, trade secrets, personal data, regulated information, or other material you are not authorized to share.
Back to contents ↑5. How We Share Information
We may disclose information to service providers that help us operate WorkingLab, including providers of hosting, email, analytics, customer support, community services, payment processing, event services, authentication, and business operations.
We may also disclose information:
- When required by law or valid legal process.
- To protect WorkingLab, our members, or others from fraud, misuse, threats, or unlawful activity.
- In connection with a merger, financing, acquisition, sale, restructuring, or transfer of all or part of the business.
- With your direction or consent.
WorkingLab does not sell personal information for monetary consideration.
We do not use personal information for third-party targeted advertising unless we clearly disclose that practice and provide any choice required by applicable law.
Back to contents ↑6. Cookies and Analytics
WorkingLab may use cookies and similar technologies for necessary website functions, authentication, preferences, security, analytics, and service improvement.
You may be able to manage certain cookies through browser settings or any cookie controls WorkingLab makes available. Disabling some technologies may affect site functionality.
Back to contents ↑7. Data Retention
We retain personal information for as long as reasonably necessary to provide WorkingLab, maintain your membership, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and satisfy legitimate legal, security, accounting, or business requirements.
Information may be deleted, anonymized, or retained for longer periods when required or permitted by law.
Back to contents ↑8. Data Security
WorkingLab uses reasonable administrative, organizational, and technical measures intended to protect personal information.
No website, online service, database, or electronic transmission can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your credentials and for using appropriate judgment when sharing information online.
Back to contents ↑9. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to request:
- Access to personal information we maintain about you.
- Correction of inaccurate information.
- Deletion of certain personal information.
- A portable copy of certain information.
- Information about how personal information is used or disclosed.
- Opt-out rights relating to certain forms of data sale, targeted advertising, or profiling where applicable.
To make a privacy request, contact hello@carlton.cam.
We may need to verify your identity before completing a request. If applicable law provides a right to appeal a decision concerning your privacy request, email hello@carlton.cam with the subject line “Privacy Appeal.”
You may unsubscribe from non-essential marketing email at any time using the unsubscribe mechanism in the message. You may still receive transactional or service-related communications.
Back to contents ↑10. Children
WorkingLab is designed for adult professionals and is not directed to children under 13.
We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact hello@carlton.cam so that we can address the matter.
WorkingLab memberships are intended for persons 18 years of age or older unless an authorized educational or organizational program expressly provides otherwise.
Back to contents ↑11. International Users
WorkingLab is operated from the United States. If you access WorkingLab from another country, your information may be transferred to and processed in the United States or other locations where our service providers operate.
Where applicable law requires additional protections, we will take reasonable steps to provide them.
Back to contents ↑12. Changes to This Policy
We may update this Privacy Policy as WorkingLab evolves.
If we make material changes, we will update the effective date and provide additional notice when reasonably appropriate. Continued use of WorkingLab after an updated policy becomes effective constitutes acknowledgment of the updated policy, subject to rights provided by applicable law.
Back to contents ↑13. Contact
Questions or requests concerning this Privacy Policy may be directed to:
WorkingLab
Carlton CAM, LLC
hello@carlton.cam
WorkingLab.ai